Refund & Return Policy

Refund & Return Policy

Effective Date: July 8, 2026

Thank you for shopping with Brivex. Customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 7 days of the delivery date if:

  • The item is damaged or defective upon arrival.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • Returned with the original packaging, tags, and accessories.
  • Accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

The following items cannot be returned unless they are damaged or incorrect:

  • Personal care and hygiene products
  • Innerwear
  • Gift cards
  • Digital products
  • Items marked as Final Sale or Non-Returnable

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

We will review your request and arrange a replacement or refund where applicable.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.

If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Contact Us

Brivex

Owner: Maninder Singh

Email: brivex.in@gmail.com

Phone: +91 83608 79701

Our customer support team will respond within 24–48 business hours.

Thank you for choosing Brivex. We appreciate your trust and are committed to providing a smooth shopping experience.